How Can We Help You?

To create an account:

1. Click on the "Register" button in the top right corner of the page
2. Fill in your personal details including name, email address, and password
3. Agree to our Terms of Service and Privacy Policy
4. Click "Create Account"
5. Verify your email address by clicking the link we send you

To use SmartExam effectively, you'll need:

• A modern web browser (Chrome, Firefox, Safari, or Edge)
• Your course syllabus in PDF format
• Optional: Previous year question papers in PDF format
• A stable internet connection

Our platform is fully web-based, so there's no need to install any software on your device.

Follow these steps to generate your first set of questions:

1. Log in to your SmartExam account
2. Click on "Generate Questions" or go to the home page
3. Enter your subject name
4. Set your preferences (number of questions, difficulty level)
5. Upload your syllabus in PDF format
6. Optionally, upload previous year question papers
7. Click "Generate Exam Questions"

Our AI will analyze your documents and generate relevant questions with detailed answers.

To upgrade your subscription plan:

1. Log in to your SmartExam account
2. Go to "Account Settings" from your profile dropdown
3. Select the "Subscription" tab
4. Click "Upgrade Plan"
5. Choose your new plan (Standard or Premium)
6. Enter your payment details
7. Confirm the upgrade

Your plan will be upgraded immediately, and you'll have access to the new features right away. The difference in price will be prorated based on your current billing cycle.

To update your payment method:

1. Log in to your SmartExam account
2. Go to "Account Settings"
3. Select the "Billing" tab
4. Click "Update Payment Method"
5. Enter your new payment information
6. Click "Save Changes"

To cancel your subscription:

1. Log in to your SmartExam account
2. Go to "Account Settings"
3. Select the "Subscription" tab
4. Click "Cancel Subscription"
5. Follow the prompts to confirm cancellation

Your subscription will remain active until the end of your current billing period. After cancellation, your account will be downgraded to the free plan.

If you cancel within the first 30 days of your paid subscription, you may be eligible for a refund under our money-back guarantee.

To save important questions for later review:

1. Generate a set of questions or view your exam history
2. Find the question you want to save
3. Click the bookmark icon near the question
4. The question will be added to your "Saved Questions" in your dashboard

You can access all your saved questions by navigating to "Dashboard" > "Saved Questions".

To export your questions and answers:

1. View your generated questions or go to your exam history
2. Look for the "Export" button in the top right corner
3. Choose your preferred format (TXT or PDF)
4. Wait for the export to complete
5. The file will be downloaded to your device automatically

Free users can export in TXT format only. Standard and Premium users have access to multiple export formats.

Currently, we support the following file formats:

• PDF (.pdf) - Recommended format
• Text files (.txt)
• Word documents (.doc, .docx)

For best results, we recommend using PDF format as it maintains formatting and structure.

Maximum file size: 10MB per document.

If you're having issues uploading PDF files, try these solutions:

• Ensure your file is under 10MB in size
• Make sure the file is not password-protected or encrypted
• Try converting any scanned PDFs to text-searchable PDFs
• Clear your browser cache and try again
• Try using a different browser (Chrome, Firefox, Edge)

If you continue to experience issues, please contact our support team with details about the specific errors you encounter.

If the AI-generated content seems irrelevant, consider these points:

• Check that the syllabus document you uploaded is text-searchable (not just scanned images)
• Ensure you've entered the correct subject name
• Try uploading previous year question papers to improve relevance
• Use the "Specific Topics" field to focus the AI on particular areas
• For complex or specialized subjects, consider using the Premium plan for access to our advanced AI models

Our AI improves with each iteration. If you continue to receive irrelevant questions, please provide feedback through our support system so we can improve our algorithms.

If you're having issues with PDF export, try these solutions:

• Confirm that you have a Standard or Premium subscription (PDF export is not available on the free plan)
• Try using a different browser
• Ensure you have allowed pop-ups from our website
• Try exporting fewer questions at once (large documents may take longer to process)
• If available, try using the TXT export option as an alternative

If the issue persists, please contact our support team with your browser details and specific error messages.